Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the official Silipint website?
No. This site is run by BrandedItems, Inc., a promotional products distributor in Tustin, California. We sell Silipint products decorated with your logo, in bulk, to businesses, schools and organizations. For retail purchases, warranty claims or customer service on a product you bought in a store, please contact Silipint or the retailer.
Minimums and pricing
Can I buy just one, or a few?
No. We only sell decorated products in quantity to businesses and organizations. Each product page shows its minimum as the first row of the price table, and the same minimum applies if you want the item without a logo. Orders from new non-corporate customers also have a $1,000 order minimum.
Do the prices include my logo?
Yes. Every price on this site is a decorated price per piece, with your logo in one imprint location. Setup, extra imprint colors or locations and shipping are confirmed on your quote.
Do you have special pricing for schools or nonprofits?
We do not run a separate price list, but send a quote request with your quantity and we will price it as sharply as we can.
Can you match or beat a quote from another supplier?
Send us the other quote with the item, quantity and decoration, and we will do our best to beat it. Prices on this site already include your logo, so compare decorated prices.
Can the manufacturer's logo be left off?
It depends on the product. On most branded items the brand mark is part of the product and stays; ask with your quote request and we confirm what is possible for that item.
Is setup charged again when I reorder?
It follows the supplier. For the items on this site a reorder with unchanged artwork is normally not charged setup again; the quote confirms it.
Artwork, proofs and production
What file should I send for my logo?
Vector artwork (.ai, .eps, .svg or a vector .pdf) gives the best result. A high-resolution .png or .jpg works too; our art team cleans it up for the decoration method at no charge.
Will I see a proof before production?
Yes. Every order gets a free digital proof with your logo on the exact item and color, and nothing is produced until you approve it.
Do you still have our artwork from a previous order?
Usually yes. Send us your company name or the previous order number by email and we will check the file and the last proof, so you can reorder without sending the logo again.
How fast can I get it? Is rush available?
Production time is listed on each product page and counts from proof approval; shipping is added on top. Many items have a faster rush option, often at no extra charge. Tell us your in-hands date and we confirm it before you order.
Can I get a sample?
It depends on the item. Ask with your quote request and we will tell you what the supplier offers.
Ordering, payment and shipping
How do I place an order?
Request a quote from any product page or call us. Your account manager sends the quote, the proof and a payment link by email, and handles the order from there to delivery.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
Do you ship outside the USA, for example to Canada?
Yes, international shipping can be arranged. Send your address with the quote request and we include the freight cost. Duties and import taxes are paid by the receiver.
Do you sell replacement parts or handle retail warranty claims?
No. We do not stock replacement parts and we cannot handle warranty claims for products bought at a retailer. Please contact the store you bought from or the manufacturer.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time, Monday to Friday. Quote requests sent outside those hours are answered the next business day.
Still have a question? Contact us or call 800-827-2630.